Welcome to SIMOSA!
SIMOSA is an all-in-one telco and lifestyle hub, offering essential features such as mobile recharge, bill payment, bundle subscriptions and complaint submissions. Additionally, users can access lifestyle features like current forex rates, an Islam section, and mini apps like Tamasha and Bajao for entertainment. With its diverse offerings, SIMOSA serves as a comprehensive digital companion, enriching telecommunications while seamlessly catering to various lifestyle needs seamlessly.
We prioritize your privacy and handle your personal information with the utmost care, in compliance with applicable laws of Pakistan. Our privacy policy outlines how we transparently collect, store, use and disclose your personal information. Please read this notice along with the Jazz Customer Privacy Notice at https://www.jazz.com.pk/help/customer-privacy-policy/ to fully understand the measures taken to safeguard your privacy.
Through our SIMOSA App, we collect personal information to provide a tailored and efficient user experience. This includes, where applicable, your name, mobile number, optional entries such as date of birth, gender and physical address, along with technical data like usage patterns, device specifics, and operating system details. We also gather data related to notification permissions, voluntary picture uploads, service and interface usage habits, error logs, subscription details, and payment instrument details. For users engaging in transactions, we securely hash payment information, streamlining the payment process and enhancing your app experience.
We collect and process data when you:
We ensure that the data we collect is kept secure and is used in full compliance with applicable laws, only sharing with third parties when necessary to provide the services as described or when legally required. Your trust is vital to us, and we are committed to protecting your personal information and providing a secure, efficient app experience.
We would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
For details on opting out of marketing materials and analytics, kindly refer to the Jazz Privacy Notice available at the following link: https://www.jazz.com.pk/help/customer-privacy-policy/.
Security is our top priority. We employ various technical and organizational measures such as encryption, access controls, firewalls and regular security assessments to protect your data from unauthorized access, disclosure, alteration or destruction.
In our commitment to maintaining the security of user data and ensuring optimal app performance, we engage with trusted third-party services that are integral to our operations. These services are responsible for securely managing user data, libraries, metadata and for delivering real-time updates that enable instant content addition and seamless interaction. Your media files are stored and securely delivered and with robust analytics, we gain valuable insights into user behavior.
To protect your information, we employ a secure authentication process and continuous performance monitoring, ensuring a smooth and secure app experience. While we prioritize data security and app functionality, there are occasions when sharing Personal Data is necessary to provide specific services. This is done with due consideration of your usage patterns and is in strict compliance with legal, regulatory and security obligations, upheld through stringent authorization and privacy protocols.
Our data retention practices are as follows:
We manage the retention of your personal data in strict compliance with relevant data retention
legislation, ensuring your privacy while fulfilling regulatory requirements.
We use advertiser IDs in the SIMOSA mobile application for tracking. Users agree to the terms and conditions and consent to the use of their data, provided it is not shared outside of affiliated group companies.
We have automated application alerts and comprehensive data security policies in place for a prompt response to any breaches.
You can choose to uninstall the SIMOSA App and your data will be purged as per our data retention policy. Moreover, you have the convenience of managing notifications directly in your device settings. Should you seek further insight or clarification about our privacy practices and data retention policy, please feel free to reach out to us. Rest assured, your privacy holds the highest priority in our commitment to providing you with a trusted experience through SIMOSA and we deeply appreciate the trust you’ve placed in us.
We understand the importance of keeping you informed about changes to our privacy notice. The updated notice is published via the App and significant changes are notified through in-app notifications. Please review the Policy section regularly, as it may vary depending on usage and requests. We remain committed to ensuring your privacy and security in all updates.
If you have any questions about our privacy policy, please do not hesitate to contact us.
Email us at: jazzworld@jazz.com.
Call us on 111 for Prepaid and 777 for postpaid or message us on WhatsApp at: 0300-300-8000 or use our SIMOSA App.
For inquiries about the handling of your personal data—including collection, usage, disclosure, transfer, processing—or to exercise your rights, or if you have a complaint or feel your concerns haven’t been adequately resolved, please reach out to the Data Protection Officer at dpo@jazz.com.pk.
Effective Date: 02/04/2024
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